Trying to log in with your SSS user ID and password but still getting an “invalid user ID/password” error message? Are you trying to access your My.SSS account but have totally forgotten your login credentials? Are you unable to reset your SSS password because you’ve also lost/forgotten your registered email address?
You’ve come to the right place! Let this article be your guide to reset your lost or forgotten SSS user ID, password, or email address.
1. Go to www.sss.gov.ph, answer the captcha, and click “MEMBER” under “PORTALS”
2. Click “FORGOT USER ID OR PASSWORD?”
3. You will be provided two options to retrieve your USER ID / PASSWORD.
4. Option 1 : Registered email address
4.1. Encode the CRN / SS number, enter captcha and click “SUBMIT”.
4.2. You will receive an email containing the link to self-reset your password. Click “OK” and check your email address.
4.3. Click “CLICK HERE” and you will be directed to the password resetting page.
4.4. Encode the USER ID, preferred PASSWORD and confirm preferred PASSWORD, then click “SUBMIT”.
4.5. After successfully resetting your password, you will be directed to your MY.SSS member account.
5. Option 2: Security Questions and Answers
5.1. Encode the CRN / SS number and click the SEARCH button.
5.2. Enter the answers to your security questions, click the box before “IM NOT A ROBOT”, then click “SUBMIT”.
5.3. Enter your USER ID and preferred PASSWORD, re-enter your preferred PASSWORD, then click “SUBMIT”.
5.4. After successfully resetting your password, you will be directed to your MY.SSS member account
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